FROSCH - VIP After-Hours Travel Advisor (FULLY REMOTE)

Description

Due to continuous growth FROSCH has a terrific opportunity for a After Hours Travel Advisor to provide support virtually or based in any of our U.S. office locations. In this role you will provide back-office support for various systems and assisting with managerial projects and initiatives. FROSCH values the talents and abilities of our employees and seeks to foster an open, cooperative and dynamic environment in which employees thrive. We truly believe that the success and growth of our employees has driven us to become a global leader in Travel Management.

About JPMorgan Chase

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses, and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients, and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

About the line of business

FROSCH is Chase's best-in-class travel business, delivering exceptional customer service, industry-leading expertise, and meaningful travel experiences to our clients. For more than 45 years, FROSCH has been a travel company of choice, building a client-centered service model and employee-focused workforce. Now, as a part of the Chase family, FROSCH is expanding its network to deliver global travel management and luxury travel planning to even more people - all in service of Chase's core mission to help customers make the most of their money.

For both our employees and businesses, we are driving success in a diverse culture with a commitment to creating an environment where everyone belongs. Positions within FROSCH provide numerous opportunities for meaningful growth in a firm dedicated to inclusivity, development, mobility, and career advancement. We are hiring best-in-class talent who are passionate, entrepreneurial, and want to work in a globally diverse organization with a strong team culture. New team members will be part of an exciting transformation as we build competitive strategies, leverage new and innovative technologies, and create industry-leading teams.

As a Travel Advisor II- After Hours, you will be responsible for managing the travel reservations of clients from their initial request to completion. This will include arranging all elements of travel such as coordinating airline, hotel, car rental, and other travel needs. You will work on a collaborative team that will demand the highest level of customer service. In this role, you will utilize your travel advisor skills, build relationships with clients, and act as a consultant for all aspects of their travel needs. We are looking for an ambitious, customer service-oriented individual who thrives on delivering the unexpected. This position requires someone who will not only strive for excellence but will also exceed our clients' expectations.

As a Travel Advisor II - After Hours, your primary responsibilities include:

• Managing clients' travel reservations from initial request to completion; this includes coordinating airline, hotel, car rental, rail and other travel needs for clients

• Process cancellations, alterations, and informing customers when a flight has been delayed or cancelled

• Utilize proprietary and authorized vendor technologies to manage client profiles, documents, policies, unused ticket management, compliance, and savings documentation

• Prepare and distribute clients' travel documents

• Communicate operating standards, protocols, and core values to suppliers and clients appointed to specific arrangements

• Listen and guide conversations with customers to resolve problems in a timely manner in any circumstance

• Participate in operational projects, training and functions as appointed by a manager or team lead

• Providing best-in-class customer service that exceeds clients' expectations

• Project positive attitude with high energy, diplomacy, and creativity in work strategies

• Develop relationships with clients to improve the overall service level

Be responsive to client's needs and issue resolution with excellent communication and follow up

Work Environment

• FROSCH covers the cost of most work-related equipment for remote employees. Other tools, unless deemed essential for your job or medically necessary, may not be covered.

• Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which may include evenings and weekends

Requirements: Skills & Attributes

• At least 3 years of recent experience as a Corporate Travel Consultant/Agent or 3 years within an equivalent position is required

• At least 3 years of full functional use with Global Distribution Systems (GDS) such as Sabre or Apollo is required

• Ability to use GDS to execute seat assignments and upgrades, and create and send itineraries, ticketing, exchanges, refunds, queue sorting, MCOs, Amtrak tickets, and Phase IVs is required

• Extensive expertise of domestic and international airports and cities, as well as their inherent logistics as it relates to business/corporate travel is required

• Working knowledge of Microsoft Office (Outlook, Word, Excel, Teams, etc.)

• Ability to work in a fast-paced, team-oriented environment under stringent deadlines

• Strong sense of urgency as well as ability to adapt to change as needed

• High school diploma or GED equivalent is required

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary
NY $25.00 - $39.80 / hour; NJ $25.00 - $28.99 / hour; NV $25.00 - $31.55 / hour; CA $25.00 - $39.80 / hour; CO $22.50 - $36.45 / hour; CT $25.00 - $39.80 / hour; RI $22.50 - $36.45 / hour; WA $25.00 - $39.80 / hour\n\n